Shipping & Returns
Shipping Policy
Domestic Shipping (Within Nepal):
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We deliver across Nepal.
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Orders are processed within 1-2 business days.
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Delivery usually takes 2–5 business days, depending on your location.
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Cash on Delivery (COD) is available in selected areas.
International Shipping:
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We offer worldwide shipping so you can enjoy Nepal Hi Tea wherever you are.
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International orders are processed within 2–3 business days.
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Delivery time is typically 7–14 business days, depending on customs and location.
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Shipping fees are calculated at checkout based on your location and order weight.
Return & Exchange Policy
Return Eligibility:
We want you to love your tea! If you’re not satisfied, you can request a return or exchange within 7 days of delivery.
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Products must be unopened, unused, and in original packaging.
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Return shipping costs are the customer’s responsibility unless the product arrived damaged or incorrect.
Damaged or Wrong Product:
If your order arrives damaged, or you receive the wrong item, please contact us within 48 hours of delivery.
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Email us at [your support email] with your order number and a clear photo of the issue.
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We will offer a free replacement or full refund, whichever you prefer.
Non-Returnable Items:
Due to food safety standards, we cannot accept returns on opened tea products or used items.
Refunds:
Once your return is approved and received, we will initiate a refund to your original payment method within 5–7 business days.
For any questions about shipping or returns, reach out to our support team at:
📧 info@nepalhitea.com
📞 [9860674610]
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